Charger 3.0 A
Description
The Mokwheel fast charging battery charger will be fully charged to the bike in 5-7 hours.
Love our Ebikes!
We are having a very good experience with Mokwheel! Their products are top notch and they have been there for us with our customer service needs! We recently got a replacement charger very fast! Thanks to all for the support!! Highly recommend Mokwheel!!!
Customer Service?
We, I ordered a replacement battery charger when the original stopped working. That was October 1st. Today, October 16th I called to check on the status of my order. It hasn’t been shipped yet according to my customer service representative but he would help me file a warranty claim on the defective charger if I would send him a video of the charger not working properly. This is kind of why I ordered and paid for it without filing a claim to begin with. It’s a lengthy process and I just wanted to ride my $2000 bike. I hoping to get a charger soon either the one I paid for or a warranty replacement. It’s been 16 days now. I’ve sent the video to support@mokwheel.com but I haven’t heard anything back yet. So I’m not sure where I stand.
Never Received
We, I ordered a replacement battery charger when the original stopped working. That was October 1st. Today, October 16th I called to check on the status of my order. It hasn’t been shipped yet according to my customer service representative but he would help me file a warranty claim on the defective charger if I would send him a video of the charger not working properly. This is kind of why I ordered and paid for it without filing a claim to begin with. It’s a lengthy process and I just wanted to ride my $2000 bike. I hoping to get a charger soon either the one I paid for or a warranty replacement. It’s been 16 days now. I’ve sent the video to support@mokwheel.com but I haven’t heard anything back yet. So I’m not sure where I stand.
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