No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.

You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.

Before You ride, We strongly recommend you read our E-BIKE USER MANUAL for your safety.

You can check our Compare Models for the differential of our Ebike.

The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location Any delivery dates provided by Mokwheel are estimates.

We only ship to the lower 48 states in the US, please check Shipping for more information

State sales tax (and municipal sales tax when applicable) is required and will be collected on all orders shipped into the following states:
Alabama / Arizona / Arkansas / California / Colorado / Connecticut / District of Columbia / Florida / Georgia / Hawaii / Idaho / Illinois / Indiana / Iowa / Kentucky / Louisiana / Maine / Maryland / Massachusetts / Michigan / Minnesota / Mississippi / Nebraska / Nevada / New Jersey / New Mexico / New York / North Carolina / North Dakota (starting in 2021) / Ohio / Oklahoma / Pennsylvania / Rhode Island / South Carolina / South Dakota / Tennessee / Texas / Utah / Virginia / Vermont / Washington / West Virginia / Wisconsin / Wyoming

Sorry that only one coupon can be used on one order, we do not support stacking coupons. Thanks for your understanding.

Final interpretation is owned by the Mokwheel company.

If your Mokwheel E-Bike is not working, check the cables to make sure they did not come loose or unplugged. Simply unwrap the black spiral wire covering until the Quick Disconnect fitting is exposed, unplug and re-plug the Quick Disconnect fitting(s).

1. Brake error
Check whether the brake cable is loose or dam- aged. If there is no damage, replace the brake or brake lever and cable.
2. Power-assist sensor error
Step one: Check whether the sensor cable is loose or falling off. If not, it may be due to the damage of the power-assist sensor. Step two: Remove and replace the power-assist sensor.
3. Walk Cruise mode error
Shut down and restart the Ebike (if this issue cannot be solved, consider replacing the controller).
4. Real-time mode error
Shut down and restart the Ebike (if this issue cannot be solved, consider replacing the controller).

5. Low voltage error
Step one: Remove the battery to check if there is enough battery power. Step two: Charge the battery. Step three: If the issue is not solved after completing the previous two steps, it may indicate motor damage. Replace the motor.
6. Motor error
Check whether the motor connecting cable is loose, falling off, or plugged in backward (if not, it may indicate motor damage, consider replacing the motor).
7. Twist throttle error
Check whether the connecting cable is loose or falling off (if not, it may indicate twist throttle damage, replace the twist throttle).

Tip: The best way to maintain your brakes is to use both brakes together and engage the rear brake first to avoid excessive strain on the front wheel and fork.
The brake adjustment will involve:
• Checking the wheel to make sure it is fully seated in the frame dropouts. An improperly seated wheel can cause the brake disc to rub against the brake pads and generate noise.
• Checking that the brake disc is straight and in good condition. Damaged or dirty brake discs can result in reduced brake performance or noise.
• Centering the brake caliper by adjusting the positioning so the inner pad, a stationary component of the brake caliper, is close and parallel to the brake discs. A brake pad or brake caliper that is not properly positioned can lead to reduced brake performance or noise.
• Adjusting the brake cable tension and checking the brake lever. These final adjustments will help ensure the brakes were adjusted correctly.

We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.

3-4 years.

The Ebike is mostly assembled when it arrives, a few more steps to finish the assembling. Please carefully watch the assembly tutorial or read the E-BIKE USER MANUAL for installation.

Check our blog article about how to maintain your battery.