Welcome to Support Center

After Buying
After Buying>

Frequently Asked Questions

Trouble Shooting

Do I need a license for riding Ebike?


The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location Any delivery dates provided by Mokwheel are estimates.

How do I charge my battery?


You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.

How to find the Ebike that fits me?


You can check our Compare Models for the differential of our Ebike.

How to clean my Ebike?


We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.

What should I know before I riding?


Before You ride, We strongly recommend you read our E-BIKE USER MANUAL for your safety.

Return & Refund Policy

For shipping damages: Mokwheel will do its best to service you and provide all the parts necessary and cover the service costs.

Shipping Information

Shipping fees are covered by Mokwheel and will be completed by FedEx or UPS throughout the United States. Orders will be processed within 48 business hours.

Contact Us

Mokwheel focuses on customer satisfaction. With a two-year product warranty, you will enjoy high-quality customer service, free of charge and hassle-free return service.

2 Year Limited Warranty

The Two Year Limited Warranty applies to purchases made from authorized channels of Mokwheel. Warranty coverage is not transferable.

15-Day Returns
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