Shipping fees are covered by Mokwheel and will be completed by FedEx or UPS throughout the United States. Orders will be processed within 48 business hours. Once the order is shipped, a shipment confirmation email and shipment tracking will be sent to your email address. (We DO NOT ship to PO BOXES or APO.) It may take 2-7 days to deliver.
We are currently only shipping to the 48 contiguous United States,(excluding Hawaii, Alaska, Guam, and Puerto Rico or other U.S. territories) and Canada.
Our bikes are carefully packaged and protected for easy transport. When purchasing bicycles and other items simultaneously, we will try to ship your order in one box, but sometimes we need to send multiple shipments. Please do not worry if you do not receive the products at the same time.
*Special circumstances such as large orders, new product launches or days of restocking may result in extended shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email
All shipments will require a signature upon delivery. It is your responsibility to be up to date and contact the shipping for any delivery date changes. Mokwheel will not be responsible for any unable to be delivered packages.
Please note that once the products are signed and received, MokWheel will not be responsible for any lost, stolen, or damaged items. If you choose not to sign for the delivery due to the covid-19 situation, the above policies still apply.
Please Note: We are not responsible for any items lost, stolen or damaged as a result of the actions or omissions of FedEx or UPS services.
We do not collect sales tax from our customer.
Shipping Changes & Cancellations
You can cancel your order by contacting us at firstname.lastname@example.org. Cancellations are not confirmed until you get a valid confirmation email from our customer support team. A 5% credit card processing fee will be deducted (this is not taken by us).
Change of address: No fees.
Change of model: No fees.
Order Cancellation: For any order that has been shipped (you have received a tracking number) to be cancelled. There is a 5% credit card processing fee and a $150 shipping fee.
Change of address: There are no fees if address can still be changed, if not, you can reject the package and pay $150 shipping fee to cancel the order .
Order change: Orders cannot be changed.
If an order shipment is rejected and sent back to us via the third party shipping service, we reserve the right to charge a shipping fee of $150 per e-bike for re-shipment. If you do not wish for it to be re-shipped, we will treat this as a refund request and will require you to pay a $150 shipping fee and a 5% credit card processing fee.