Mokwheel Club FAQ
How do I sign up for the rewards program?
Joining is easy! Just create a free account. After that, subscribe to our emails for exclusive updates on sales and new products. If you already have an account, you're already registered - just log in and start earning points!
How do I earn Mokwheel Rewards points?
You earn 1 point for every $1 spent in our online store (excluding discounts, taxes, insurance, and gift cards). Points will be credited to your account within 7 business days.
How do I accumulate points through purchases?
Shop online at Mokwheel ! You’ll earn points as soon as you complete your order, rounded down to the nearest whole point.
Where can these coupons be used?
When you choose a fixed amount coupon, you can use it when buying an e-bike, and if you choose an accessory coupon, you can redeem these coupons for free products.
How do I redeem the accessory reward?
After reaching the corresponding points, you can choose the accessories you want to redeem, and you will get a discount code, which can be used when purchasing the corresponding accessories (some shipping fees will be charged)
Are all purchases eligible for points?
Earn points with every purchase on Mokwheel.com !
What happens if I return items?
If you return your entire order, your points will be refunded. For partial returns, the equivalent points will be deducted.
What if I have multiple accounts?
Mokwheel Rewards are linked to a specific email. We recommend using the same email for all purchases to keep everything organized.
Is there a cost to earn points?
Nope! Signing up is free, and there’s no cost to earn points. Just visit the rewards page to get started!
Can I transfer my points to another account?
No, points are tied to a specific email and can’t be transferred.
Can I use other discount codes with my points?
No, you can only use one discount code per order, and they can’t be stacked.
Will my points expire?
Yes, if your account is inactive for 365 days, your points may reset. You can earn points from purchases made during that time, so keep shopping to keep your points active! Note that redeemed gifts are valid for one month, so be sure to use them promptly!
