Extended Warranty Service Policy
1. Service Introduction
The Extended Warranty is a value-added after-sales service provided by our brand, designed to continue protecting key components of your e-bike after the original manufacturer’s warranty expires.
This service is not insurance and does not cover accidental damage, theft, or external causes.
It focuses on protecting against defects or failures caused by non-human factors.
2. Coverage Term-The coverage period is determined by the extended warranty plan you purchased (e.g., 1 year / 2 years).
3. What's Covered
-Motor, battery, controller, and display failures caused by material or workmanship defects
-Wiring and electrical system failures not caused by human factors
-Abnormal battery degradation (below the normal degradation rate, subject to inspection)
-Controller or motor failures caused by power surges or wiring issues
-Fast repair or replacement services during the extended warranty period
4. What's Not Covered
-Accidental damage: crashes, water damage, impacts
-Consumables: brake pads, tires, chains, bulbs, grips, etc.
-External causes: fire, flood, lightning, theft, weather
-Cosmetic damage (scratches, dents, peeling, etc.)
-Aesthetic issues: scratches, paint peeling, minor dents
-Software/firmware issues, data loss
-Theft, loss, negligence, or intentional damage
5. Service Area
This Extended Warranty is valid only within the 48 contiguous states of the United States (excluding Hawaii, Alaska, Guam, Puerto Rico, or any other U.S. territories).
6. Claim Process & Resolution
-Contact [support@mokwheel.com]
-Provide proof of purchase and product serial number
-Once verified within the scope of this plan, we will arrange repair or replacement services
Compensation methods:
-Repair service: Free repair of defective components
-Replacement service: If repair is not possible, replacement with the same model or product of equal value
-Refund: If neither repair nor replacement is feasible, a refund will be issued based on the product purchase price (minus depreciation for usage)
7. Disclaimers
-The extended warranty is a voluntary value-added service and not mandatory.
-This service is not insurance and is not subject to insurance laws or regulations.
-Any damage caused by accidents, natural disasters, theft, misuse, or third-party repairs is not covered.
-Consumables and cosmetic issues are not covered by this plan.
-This service applies only to products purchased through Mokwheel official or authorized channels.
