In Accordance With UL 2271
Size & Fit
How long until I receive my bike?
The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location. Any delivery dates provided by Mokwheel are estimates.
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
How do I charge my battery?
You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.
How to find the Ebike that fits me?
You can check our Compare Models for the differential of our Ebike.
How to clean my Ebike?
We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.
What accessories come with Ebike?
We send a wrench, bicycle pump and front full fender, with our Ebike.
I don't really care about anything else, this ebike is in a shape I like, and at the same time the price is very affordable!
A Nice Long Trail Ride
I've had my Obsidian for about two weeks now. On the few rides，it's really nice being able to get up a hill without having to get off and push. I'm pleasantly surprised the motor has enough power to get me up a fairly significant incline without PA.Its really a nice long trail ride.
Love my obsidian
It was quite easy to set up out of the shopping box. I also have already had it on trails and with its front fork suspension and big knobby tires, it is very stable. Battery took me 13 miles up and down serious hills in one of our Utah canyons where we live. For the price , I believe it to be an incredibly good value for quality components and a smooth ride.
Very convenient e-bike
I was a little worried about how to install it before I purchased it, but quite surprisingly, the installation instructions that came with it were very detailed and I was able to install it in no time.
Excellent e-bike, excellent company!
After a lot of research I decided to purchase a Mokwheel bike and after using it for a few weeks I am very happy and satisfied with my bike! The bike arrived with some obvious shipping damage and their customer support department was very professional and prompt in resolving the issue. I would not hesitate to purchase from Mokwheel in the future.