In Accordance With UL 2271
Size & Fit
How long until I receive my bike?
The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location. Any delivery dates provided by Mokwheel are estimates.
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
How do I charge my battery?
You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.
How to find the Ebike that fits me?
You can check our Compare Models for the differential of our Ebike.
How to clean my Ebike?
We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.
What accessories come with Ebike?
We send a wrench, bicycle pump, front full fender, and rear rack with our Ebike.
Awesome Bikes & Great Customer Service!!
My wife and I ordered two Scorias, an olive green and a white, on October 18, 2023. We received two free gift inverters and 2 boxes of 10 accessories each on October 21. We received the olive green Scoria on October 24. However, the bike had a cracked back fender. I contacted customer service in an email and sent photos of the cracked fender. Mokwheel immediately sent out a pack of front and back fenders to me. I have contacted Mokwheel several times in regards to to my order and have always gotten an immediate response. They addressed all our needs and were very polite in doing so. Now, as for the white Scoria, this color was on back order for another 3-4 weeks, so after riding my wife's Scoria and getting a feel for it, I decided it was a little too small for my frame--I am 5'9" with long legs. I called Mokwheel and asked if I could change my white Scoria to a white Basalt ST and they immediately changed my order. I received my Basalt yesterday, October 30, and I am so happy with my Basalt! It is an awesome bike and came in perfect condition. We had read reviews of bad customer service and hesitated on buying from Mokwheel, but we are so glad we went through with the order. Every time we called or emailed Mokwheel Customer Service, we received an immediate response from either Denny, Jairo or Lily. We couldn't be happier with the service or the product---and NO, we are not affiliated with Mokwheel or paid for this review. This is our true and totally honest review. We wanted others to know they have nothing to fear buying from Mokwheel. A few words of advice: Don't expect the process to be perfect and flawless. We went into this knowing that things may go wrong and we figured we would cross that bridge if that happened--like the broken fender. This happened during shipping and was nobody's fault. Mokwheel took care of it right away. The only thing we are waiting for is our bike rack, which was free for buying two bikes, and it is at the Fedex station waiting to be delivered. It should be here today sometime, Oct 31, 2023. Some more words of advice: I did not install a frame wrap guard on my wife's Scoria before she rode it and it got a few tiny nicks in the paint from the chain--wish I would have put one on before riding it. We actually installed a leather wrap on both our bikes which fixed the situation. Take care and do this, if you don't want to chip your beautiful paint job! All and all, we are super happy with our bikes and the service we received. Thank you Mokwheel!!
I am enjoying my Scoria
I love my new bike
I used to ride a Scoria and it was great, this bike gets me up the hills faster and easier and the battery lasts longer.
I love this bike so much.
It's a blast every time I go out. The bike has plenty of power for my hilly town and does well on unpaved roads.
Absolutely LOVE my bike
One of my best purchases EVER!!!!!!