In accordance with UL 2271
Size & Fit
How long until I receive my bike?
The order will be process in 48 business hours. Once the order has shipped, a shipping confirmation email will be sent to your email. We use FedEx or UPS for shipping. Please allow 2~7 business days for the shipment to arrive to your designated location. Any delivery dates provided by Mokwheel are estimates.
Do I need a license for riding Ebike?
No, you don’t need a license for riding Ebike. Please read Safety Instructions carefully for your safety.
How do I charge my battery?
You can check the Battery and Charger of our E-BIKE USER MANUAL. The methods are listed in the manual with more detail.
How to find the Ebike that fits me?
You can check our Compare Models for the differential of our Ebike.
How to clean my Ebike?
We recommended you to take off the battery. Otherwise, you can clean the E-bike as the normal bike.
What accessories come with Ebike?
We send a wrench, bicycle pump, front full fender, and rear rack with our Ebike.
Love, love, love my Mokwheel
Purchased 2 Basalt ST's; looked at many YouTube vids and many in store electric bikes in my area. I found a local bike shop that was a dealer for Mokwheel (had only seen it on YouTube). Never looked back! Love these bikes, the power, the color, the ride, all for the money spent! I paid an extra $200 for the bike shop to assemble. Worth it because they have been putting them together, quality work on a quality ride. I will not recommend anything else. The accessories are great as well, not all of them but most. The paint was starting to chip where the chain hits the frame (buy a chain guard, till Mokwheel adds one) emailed customer service, BOOM! They sent me touch up paint for free, received it within 2 weeks even. My best friend loved mine so much she went and purchased her own but the Asphalt. I wish I was young enough to take the bike in the mountains and use it for what I know it can do. Jealous I did not wait for the Obsidian. That is just a beast, especially in person. Get yours, get a bike shop to assemble it, preferably one with experience (will keep the people who self-build from leaving nasty comments on facebook). Even after my purchase my OCD left me shopping around, and I still could not find a powerful, well made, comfortable, e-bike for this price! I hope Mokwheel stays reasonable and true to the customer regarding pricing as that is what drew me the most to the Mokwheel. Other brands are a little more in price maybe close in quality but no accessories. So hands down, Mokwheel, again, the way to go! Thanks for making my life more enjoyable.
Solid and feels strong! Plenty of power and speed without jeopardizing range. I live in a beach town and this bike dose awesome in the sand.
Best purchase ever!
Was skeptical at first…but I made the choice to look into E-bikes…took a week looked at a bunch Facebook/YouTube. This was by far the best purchase I have ever done…bought 2 Balsat ST. This bike is a beast…let’s me get in a workout without putting allot of stress on my body, fast/fun/smooth. Big grin and pride riding this bike. Accessories was a plus.
Bike riding is fun.
Love the bike rides good. Chain is taking paint off the bike, bike needs a chain gard.this I'd my second E-bike looking for another E-bike
The bike is fantastic so far, but I'm still waiting for the accessories to arrive so I can drive it on the streets.